Royal Moore Toyota

User Rating: 1 out of 5 stars

Worst Dealership I've ever been forced to deal with. And unfortunately, I have been forced to deal with them often, due to numerous problems out of the LEMON which they sold me. I have had to have the car towed to the dealership twice in the last 4 months, once, waiting 4 days for a call from the Service Manager Michael, telling me, that they didn't know what was wrong with my car. I also had to have the LEMON towed in again this week for the same problem. When I picked up my car, I asked Michael to explain my bill to me and tell me what they did. As I had done some research and knew that there was a Mazda Issued TSB for the problem issued in October, I asked him if they performed the recommended procedure. Upon asking him, he looked like a "deer in headlights" and he had no idea what I was talking about. When I asked him why they didn't perform this TSB service he simply became quiet.

Incompetent Service Department which is only interested in gouging their customers. They charge $104 "diagnostic" fee, which is hooking up the same code reader which AutoZone does for free (takes about 2 minutes) and overcharge for their parts. When my LEMON which was sold to me by Royal Moore recently needed service, I asked if I could supply the dealership with the parts for the repair because I could order them from Mazda cheaper than they would sell them to me. They responded that they would not fix my car using parts which I supplied and I had to buy parts from them at a 67% mark-up to me.

This dealership also sole me a LEMON which was previously owned by one of their sales managers. After purchasing the car, and seeing a clean CARFAX report, I found out that the car was wrecked, repaired at the Royal Moore Body Shop and then put up for sale at their dealership. The damage was not reported and I was told that the car had never had any damage. I only found out later after demanding a complete service record from the dealership, that the car had body work performed at the Royal Moore Body Shop.

BEWARE of Royal Moore Dealerships !!!

Worst Dealership I've ever dealt with.

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User Rating: 1 out of 5 stars

ROYAL MOORE SOLD ME A LEMON CAR AND THE GENERAL MANAGER IS A LOSER WITH ONLY A HIGH SCHOOL EDUCATION. HE SHOULD QUIT HIS JOB AND GO BACK TO HIGH SHCOOL. HE OBVIOUSLY ISN'T ANY SMARTER THAN A HIGH SCHOOL STUDENT. MORON!!

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User Rating: 1 out of 5 stars

They sold me a Lemon! The car they sold me had part of a 5 year warranty left on it, which they never told me, and tried to sell me there own warranty. The car is constantly having problems that could have been prevented had they done there job and checked the car out with there eyes open! Royal Moore is a Terrible place to buy a car and the car sales men are Dont know anything about the product they are selling. I did however speak to the general manager (DOUCHE) and he told me i should of done my homework. Home work huh??? thats why i went to them hoping they would sell me a decent car. Man am i stupid. ROYAL MOORE AND THERE EMPLOYEES SUCK BALLS.

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