| About: | This welcoming northwest bistro immediately charms its guests. The subtle floral decor and clean lines are casually elegant. A limited number of tables assure attentive service while enjoying a meal. Begin with a bottle of house wine and a fresh green salad. Upscale entrees include the Honey and Spice-Glazed Breast of Muchovny Duck. Insatiable types should wrap things up with a rich dessert, such as Paley's Creme Brulee. Be sure to mention your wheelchair when you make reservations, the staff will help you up the front steps. |
| Hours: | Dinner nightly |
| Categories: | All Bars, Pubs, & Clubs, French Restaurants, Restaurants, American Restaurants |
| Payment: | American Express, MasterCard, Visa |
| Cuisine: | French, French Nouveau, Northwest |
| Ambiance: | Romantic |
| Feature: | Bar, Great Wine List, Healthy Options, Outdoor Seating, Private Rooms |
| Reservations Policy: | Suggested |
| Dress Code: | Casual |
| Price: | $9.29 |
| Other Contact Info: | Fax: 503 223 8041 Email: paleys@teleport.com |
I thought the customer service had little to be desired. The waitress was very rude and was very unwilling to explain the menu to me. I specifically told her that I wanted to possibly share a meal because I didn't know if I could eat an entire meal by myself and I wanted to know the size of the portions. She never even mentioned that they have half and full portions. She was very curt. The menu just shows 16/32 who in the world is supposed to figure that one is for half portion and the other is full portion and the full portion is so small it looked like a half portion. It tasted good but barely filled you up. When I got the bill 100 dollars for 2. I was shocked because I felt the fish plate I ordered was a half portion and was only 16. I asked for an explanation and the manager's best waitress said that she did not do wrong in not telling me about the half portions because it is clearly evident on the menu. She said it with such attitude. The manager backed up her rude employee and even stated she was one of the best waitresses and that they are not supposed to explain to customers whats on the menu because that could offend customers. They don't even know the first thing about customer service which is the customer is always right and you don't justify errors made by your staff. I had the worst experience there. They belittled me for not reading the menu correctly. It was very very poor customer service and due to this I would never return.
Once was enough at such a price. This place is one of two places in Portland rated by the Gayot guide at 16 out of 20 points. The Gayot guide supposedly rates restaurants on the basis of the quality of the food. I expected it to be better. It also gets good ratings from other sources.
The food was good, but nothing special. The service didn't match the ratings. It might be slightly better than the dismally inferior Portland average, but for the presumed quality of the restaurant it wasn't satisfactory. Our waiter was somewhat condescending, a trait frequently encountered in the inferior restaurant service personnel in Portland. Furthermore he was incapable of adequately advising me in my choices of wine, and he forgot to bring the red I ordered in time to partake of it with my entree.
For two of us the cost was $145.00 I felt dissatisfied.
Very good: I like the food, it is very good prepared and the service is very nice.