Jen S.08/13/15We have rented houses in Florence for over 10 years. When we started we were renting from Elson Shields (who was great), and then Vacasa took over. Their staff is also great, the only downside... More
Paul P.02/02/23I booked a condo in old town Florence for a couple of days while I'm working on my home in Florence. On the morning of our check in date I hadn't received any information on the address or check... More
Jessica H.07/02/23Summary: They are not responsive! They do not make things right when they mess up!! We booked a vacation rental managed by Vacasa through Airbnb and it was terrible experience. Vacasa initially... More
Betsy W.09/23/22We rented a house, Whale's Crossing in Florence, by Vacasa through VRBO. It was not as pictured. The solarium, the original attraction, had two panels missing. I don't know what attracted the... More
Andre M.06/28/20This company is a SCAM, stay as far away as you can. VRBO policy allowed for a full refund if cancelled within 30 days. We cancelled 6 days after making the reservation, and Vacasa refused to... More