Tina's Nails

Categories: Salons

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1. 
   User Rating: 5 out of 5 stars

   by straighttothepoint

   07/17/2008

   I have been going to Tina's for over 10 years. She never misleads anyone. She is very clear in her communication with customers. She always tells you what needs to be done with your nails. If the customer chooses not to listen to her advise than that is the customers decision and they have to live with their choices. Getting your nails done is a luxury and if you cannot afford to have them done than maybe you are living outside of your means. Tina runs a very clean and honest shop. I would advise anyone who read that review to go in and inspect her shop and talk to her. She will tell you the truth.

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   Comments (1)

   customer - 08/07/08
   I went to Tina off and on for a couple years, even taking family memebers there. One time I was 13 minutes late for my appointment, due to traffic and since I was driving, couldn't make a phone call. I know it was 13 min because she told me and then proceeded to be in a less than pleasant mood and kept complaining about me being late even though I apologized that I wasn't able to call. Needless to say, I won't be back.

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2. 
   User Rating: 1 out of 5 stars

   by Nina M

   06/12/2008

   As new customers my sister and I went to Tina's Nails on Thursday, June 5, 2008. I have been getting my nails done professionally for over 30 years. My nails usually last for three weeks until I need a fill. On Sunday, June 8, 2008, several of my nails cracked and one even broke. My sister also experienced problems with her nails.
   
   On Tuesday, June 10, 2008, we returned to Tina's Nails expecting to receive quality, professional and excellent service.
   
   We explained our situation to Tina and showed her the poor nail job. We asked if she would repair our nails as a courtesy. We were led to believe that she would be happy to correct the errors as a professional courtesy. After looking at our nails she admitted that she rushed while doing our nails on June 5, 2008 and she would repair the damage. She also stated, in her judgment that we needed to get a full set of nails to properly repair the damage. At all times, Tina led us to believe this was a correction and courtesy job.
   
   The cost of a full set is $25. After she completed my nails and while she was still working on my sister, she indicated that we owed her $66 -- even if we had agreed to pay for the services, it should have totaled no more than $50. Tina was very deceptive in her dealings with us. I paid her $33 for my nails. My sister had no money to pay for her nails. Tina immediately stopped working my sister's nails and, in fact, said she wanted to remove the nails she had put on.
   
   I have never been treated in such a misleading and deceptive manner while dealing with a professional business. Tina put forth no effort to satisfy the customer. Tina was fully aware that we were both vulnerable because we initially informed her that we wanted our nails done to attend our mother's memorial services.
   
   I would not recommend anyone to support this business because of the lack of customer service and care. I, in fact, will be reporting this incident to the Washington State Board of Cosmetology and the Better Business Bureau.
   
   Since Tina did not finish my sister’s nails, we were forced to go to another nail salon. The proprietor agreed that we were, in his professional opinion, treated rudely and unfairly. Obviously, I had to pay for his services.
   
   The lack of customer care service on behalf of Tina’s Nails is inexcusable, unprofessional and only added to our grief during our time of bereavement.

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   Comments (1)

   TammySW - 06/28/08
   Obviously, this review is not warranted... I have been going to Tina's for over 3 years now. Her salon is one of the most cleanest places that I have ever been to. Tina and all of her staff are extremely friendly and always and I stress always take their time doing the utmost professional job. Tina's salon was referred to me by my best friend because I went to the most horrible place in Bothell that I will not name. Since then I have NEVER gone any place else (and never will). In addition I have referred ALL of my friends and family members that have become long time clients of Tina's as well. All of the prices are as a plain as day in the salon so I really find it hard to fathom that there would be any confusion of anyones part. I can't believe that anyone would expect to get services for free. No one that I know has ever once had any kind of issue or complaint!! Leave Tina's nail salon alone and go back to where ever you came from.

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3. 
   User Rating: 5 out of 5 stars

   by lucyluthatwilldo2222

   10/27/2006

   the best in town!: tina is great. she is always smiling and remembers my family. she follows the highest standards of care.

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