Cassie H.06/28/23This is the only BofA that I go to, regardless of there being 15+ locations closer to me. The staff is very kind, makes a genuine effort to be personable, and takes their time with each individual... More
Don W.06/22/22I've been going to this Mercer Island branch for more than 30 years. It has steadily declined. It's renovated and pretty inside, but the employees don't care at all. It's unwelcoming, sterile,... More
Annie R.03/25/21I have never given a BOA 5 stars because I've never had good service, all other BOA's are awful. This BOA literally blew me away with their service. I was greeted immediately upon entrance, waited... More
Elizabeth S.08/27/20I bank at several banks, but have had an account at this Mercer Island Bank of America since it was Rainier Bank in the 70's. Service has fluctuated and I had been on the point of closing my... More
Denise J.09/05/19WARNING: NEVER DEPOSIT CASH AT BANK OF AMERICA!! My 18 yo daughter deposited $700 in cash in a bank of America bank machine and the machine malfunctioned. First it spit out some money and she... More