Doug W.06/27/23From the start, Jordan Brown was AMAZING. I built a hot tub online and then he called me the next day to let me know what they had in stock and helped me navigate to the M9 which is the model I... More
Cindy M.10/05/22Thank you for your Outstanding service team & your on location repair service. And a big thank you out to Greg Pless, Thank you for your customer service during my personal situation, your help... More
Pacific D.05/12/22This company lost two sales for the swim spas at 30k each! Keep up the good work guys! Your doing an awesome job with customer service Hour lack of unprofessionalism and sexism is very clear. I... More
Moira H.10/11/19Our experience with NW Hot Springs was stellar. They kept us informed about when the tub would be shipped, it arrived right on time. At first it was thought we might need a crane, however NW Hot... More
Jack J.04/20/19Wouldn't refund after 90 days. Shame they lost a customer for very small profit. Could have traded or applied prices to new sales More