Powerhouse Restaurant Brewery

User Rating: 1 out of 5 stars

This is the worst place to eat in the whole world! The food is very sub par to down right bad, and the service is just as bad if not worse. My wife and i went their on Friday the 20th 2009 for some dinner after a wedding and had the worst experience i have ever had at a restaurant with service especially from (AMANDA REA) "who was our server" and (BEN) "who was the manager on duty." See first of all when we arrived it took about 10 to 15 min for Amanda to come to talk to us and when she did she did so with an attitude. now i can understand when people have a bad day and all that but she had a scowl on her face and was very rude. At that point i gave her a little bit of a break, but when it continued that is when i draw the line. See I run a 5 star restaurant in downtown Tacoma so i am understanding to a point like i said but mind you it kept going. so we ordered our food my wife had the beef dip and i had a chicken Cesar salad, it took a while for our food ( and the place was pretty much empty only 2 other couples in there and 4 servers) then when our food arrived hers was cold and mine was just not good at all the chicken has very dry and over done and the lettuce well some of it was brown. i never had a chance to tell my server Amanda that the food was not good because i could not find her i even got up and looked for her and asked another server to find her for me please. she never came to my table to fill water or anything, i had to go to the bar to get my own water refilled for both of us. then she finally came to the table to drop off the check about 30min after i tried to find her and neither my wife nor myself had really touched our food at all and Amanda just looked at our food and asked if we wanted it boxed. I could not believe that she said that. so i then asked for the manager and she sent over the bartender who told me the manager (BEN) was gone for the night all ready and that i can call him tomorrow. so i do call at noon on Saturday and try to talk to the manager (Ben) but he was at the store i was told so i left a message with my name and phone number. i did not receive a call back so i called to try again at 5pm thinking that for sure Ben would be there now and i was told the same thing buy the same guy i all ready spoke to when i called the first time. so it is now 9pm and i am going to try again so i call and acted as one of Ben's friends and what do you know he comes to the phone. All i can say is WOW this guy BEN is even dumber than AMANDA. i shared my story with him is a very nice respectful manner and he did and said nothing to try and help the situation all he (BEN) did was tell me "you must have been mistaken because Amanda is a very good server and she would never do that and, that he hoped that we would not hold anything against them and come back soon!' WOW this guy is a complete tool. I then asked for the general manager's name and a way to contact them or the owner to contact them as well and he told me that was none of my business or concern. well if i am not mistaken that is public knowledge to know names and maybe not numbers but the names of a restaurant GM AND OWNER ya they are. I hope if anyone knows any of this info they will post it here for me because i would really like to let them know how things work when they are not there. because for every 1 person that tells you about their bad experience 10 others don't and will never come back EVER! and in this day and age with the economy that way it is NO ONE can afford that kind of bad business!!!!!!!!!!

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User Rating: 5 out of 5 stars

This restaurant was reccomended to me by a NEW/OLD Girlfriend. I must say my son and I had a wonderful dining experience. Service was TOP NOTCH, prompt and each drink or meal was delivered with a great smile. The wait staff was excellent only to match the flavorful dinners that were served . One visit to the PowerHouse Restaurant and Brewery and I promise you I'm a regular. Maybe someday can take my New/Old Girlfriend there on a date... I was IMPRESSED surely she would be.

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User Rating: 2 out of 5 stars

Don't waste your time. Marginal food that is less than creative. Marginal service by young girls that don't know a thing about taking care of customers. The staff seems to be more interested in hanging out at the bar, and flirting with each other. The beer - Hate to say it but it's tastes like Uncle Buck's homebrew. Perfect place for people that have no taste, and I suspect eat at the Olive Garden!

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