Cougar Store

User Rating: 2 out of 5 stars

Careful what you buy!: I love the South St. Helens area but was very disappointed with an unfortunate experience at the "Cougar Store" in Cougar, WA during a weekend camping trip. The digital camera we brought ran low on batteries and the second day of the trip we headed down to Cougar to buy batteries. Back at the campground we tried both sets of AA batteries and not a single one worked, in fact there was more "juice" in the dying ones than in the newly purchased ones. On the last day while heading out of town (no pictures could be taken unfortunately) we stopped back at the Cougar Store for a refund. I was told that since the package was open there could be no return or exchange. When I stated "of course they're open, how would I have known if they worked or not" I was meet with hostility from the store owner. She rudely stated "It's store policy because we've had people try this sort of thing before." I asked where the policy was posted and was told "it's not, it's my store and my policy." I can not remember ever being treated so rudely in any store in any town when trying to simply return or exchange a defective item. I am shocked and saddened by the attitude and lack of good business practices experienced. So much for small town hospitality! I encourage all visitors to Cougar to purchase their needed goods elsewhere if you desire working or quality products and decent customer service.

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