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| Hours: | Monday 11:00am - 9:30pm, Tuesday 11:00am - 9:30pm, Wednesday 11:00am - 9:30pm, Thursday 11:00am - 9:30pm, Friday 11:00am - 10:00pm, Saturday 12:00pm - 10:00pm, Sunday 12:00pm - 9:00pm |
| Categories: | Barbecue Restaurants, Chinese Restaurants, Mongolian Restaurants, Restaurants |
| Parking: | Lot |
| Payment: | MasterCard, Check, Visa, American Express |
| Cuisine: | Barbecue, Mongolian |
| Smoking: | No Smoking |
| Dress Code: | Casual |
i've been going to khans since i was a kid and its the best food ive ever tasted. I go there for my birthday every year.
I have been a customer of Khans for the past ten years. Good food, reasonable and usually good service. However this past Sunday I experienced the worst service of my life. I ordered tea and hot tea arrived, I told the waiter that I had intented to order ice tea, he seemed very irrated and brought back ice tea. My daughter asked for sugar he never brought it so after several minutes I asked the manager and he delivered it to the table. Later I tried getting the waiters attention for refills and he obviously ignored us. He walked by again and I asked if we could get refills and he replied in a few minutes. The refills never came. I asked the manager if we could only be charged for one drink since each drink comes with one refill and he said yes. Later Mike the waiter comes with the bill and I said we should have only been charged for one of the teas and he replied "I should also be charging you for the hot teas that I had to replace" I said I have never been treated so poorly by an establishment and he said "well don't come back then" When I went over to the manager to ask for the owners name, he didn't give me the name but gave me local restaurant phone numbers and he said I'm sorry I forgot to tell him to only charge you for one drink, but he didn't offer to make it right. Needless to say, Mike will get his wish I will not be giving Khans my business in the future.
I've been in love with Khans for at least 14 years. My husband took me here on one of our first dates, and it's still a treat to dine here. The selection is great, and the cooks are always in the best spirits. I have never had one negative experience here; even with my nephew throwing rice all on the floor it was promptly taken care of and we were left to enjoy. If you are a tea fanatic, try their cardamom it will have you feeling so good if you're a little under the weather.