Freeway Ford

User Rating: 1 out of 5 stars

I test drove a vehicle on Nov 17th, and noticed the "check engine" light came on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored!

He finally agreed to the lower price with the engine light off, but did not give me a straight answer about what the problem was. Less than 70 miles later (2 days of driving), the engine starts sputtering badly, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1,300 to repair.

So I told my story to the Sales Manager, and ask what he will do to help make this right. He tells me that he is sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot!

He went on to say that he understands why I am upset, but under state law he has honored his obligation.

Sounds to me like he has heard from disappointed customers before; I am not talking about the law, I am asking for honest customer service!

I do not trust this dealership to take care of me as a customer, and recommend that you look for another dealership. Morrie is great!

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User Rating: 2 out of 5 stars

Very high priced. Did not call to confirm that I wanted repairs done which resulted in over 1500 dollars in cost and would not adjust adjust the price.

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