Roy's

User Rating: 5 out of 5 stars

Hello,
WE HAVE BEEN TO THE NEW YORK ROYS AND LOVED IT!THE STAR RATING IS FOR YOU
If in any way you could get this make it to the District Office of Roys in Southern California?
I would begin by complimenting the food is was as always excellent! The Chocolate Tarte was fantastic!
The reason I am writing this is because I have been trying to give a "review" and complaint of my dining experence last evening 2/29/2008 at the Rancho Mirage CA location but there is no acess to give one. I do not want to call the Manager because it seemed that they were all there, knowing this only because of dining several times before there with friends and always like to know the names and people that are in charge. We have owned two restaurants ourselves and are uphauled at what happened.
I am so upset that I want someone in the Corporate office persay to know what my fiance and I went through ang heard during our "dining experence".
We were greeted by a tall brunette with a wonderful smile and sincere "Aloah" we asked her name and shared our delight with such a wonderful greeting while she opened the door for us, it was Michelle. As we were sat by a very young hostess, with a messy bun in her hair, she returned to the hostess stand and seemed to be flirting with the male servers that were always at the hostess area. Another host with long hair, who I remember from before, I believe her name is Marissa has always seemed professional before, but it was as though she and the other younger girl were related or just best friends it was as though the were just at a get together not at work. The tall gal Michelle seemed to be running the floor and having to stand aside of the host area due to the flirtatious happenings with the other hostess and the male staff.
The language was VERY EXPLICITED! The front is as like a stage and the voices carry through to the tables just behind it, along with the cold air.
The subjects that the two girls talking about were of the sexual content! and who was the "freakiest in that subject", those where the exact words! It did not stop with just one coment it was the better of the evening, we thought of asking our server who was terrific,Heather was her name, to get a member of management but I was just to upset to express these feelings last evening.

In my life I have never seen such awful service at a hostess stand, that these two young girls had shown.

Please if you could find the time to help me get this to a District Manager for that area it would be deeply appreciated.
Thank you, Alice Carter

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User Rating: 5 out of 5 stars

wonderful experience: nothing more i could ask for in a restaurant. The food was amazing and the service was efficient and fast, it was a pleasant dining experience and would definitely return again.

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User Rating: 4 out of 5 stars

Wonderful: I went for lunch during restaurant week... it was great food, wonderfully displayed... tasted great! will go back there soon!

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