Tim Hortons

User Rating: 1 out of 5 stars

I travel out of my way, almost everyday, to get Tim Hortons Coffee. I even pass by a starbucks. Usually pretty good, I had a bad experience today. My 3 coffees, didn't taste like it had coffee in it, just the cream and sugar added to water. Obviously a VERY weak pot. But the problem was ,when I called about it, a friendly, and helpful women, Marie, helped me, but I wanted to speak to the manager, first when Marie told him, he asked me to call back later, then, had me wait on hold for a long time, then Marie came back on, explained that he was busy, and couldnt talk to me, but if I came back, she would have replacement coffees ready, and then I could speak to the manager. I did go back, Marie gave me the coffees, apologized for my inconvinience, and again, the manager wasnt able to speak to me. Now, as a manager myself for a large health care system, I am well aware of costumer service, this manager, did nothing to recover me as a costumer. The compitition with starbucks, and they are everywhere, I would think a manager would go above and beyond to resolve a costumer complaint, he did not. maybe I should stop at starbucks tomorrow, it cant be worse than what I experienced today. thanks, Cindi

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