West Herr Chevrolet of Hamburg

User Rating: 1 out of 5 stars

JUST WANT TO TELL OF MY EXPERIENCE WITH WEST HERR CHEVY AUTO ON MARCH 25, 2008. I RECENTLY WENT TO THAT LOCATION 3575 SOUTHWESTERN BOULEVARD AND SPOKE TO A MARY BETH ABOUT FINACING A CAR. MARY BETH ASKED ME TO BRING MY LASTEST PAY CHECKS AND THEY WOULD HELP ME FIND A CAR. I CAME IN AND MARY BETH TOOK MY INFORMATION, CAME BACK TO TELL ME THAT I WOULD NEED TO BUILD UP MY CREDIT AND THEY DIDN’T HAVE MANY OPTIONS OR SELECTIONS. MARY BETH STATED “TO BE HONEST WITH YOU, IF YOU COULD GET A CO-SIGNER, I WOULD HAVE MORE OPTIONS”. I STATED THAT, “I WOULD LIKE TO SEE WHAT OPTIONS I HAD”. MARY BETH CAME BACK WITH KEYS TO A WHITE SUNFIRE 2005 AND SAID, “HERE, DRIVE THIS AND SEE HOW YOU LIKE IT”. IT WAS RAINING OUTSIDE, I DID’NT KNOW HOW TO WORK ANYTHING IN THE CAR AND MARYBETH DIDN’T TRY TO EXPLAIN TO ME HOW TO TURN ON THE LIGHTS, HOW THE WIPERS WORKED, BASICALL NOTHING. WHEN I CAME BACK WITH THE CAR, I COULD NOT REALLY SEE HOW ANYTHING WORKED BECAUSE I WAS DRIVING. AFTER DRIVING THIS CAR ONLY A FEW MINUTES, I CAME BACK TO FACILITY BECAUSE I WAS VERY UNCOMFORTABLE DRIVING THE CAR NOT KNOWING HOW THIS CAR OPERATES. SO WHEN I RETURNED THE CAR, I ASKED WAS THIS MY ONLY OPTION AND MARY BETH SAID YES. MARY BETH ASKED ME TO COME BACK WITH A CO SIGNER AND I WILL HAVE MORE OPTIONS. I WAS VERY DISAPPOINTED WITH THE SERVICE SO I SENT IN A COMMENT TO WEST HERR CHEVY BASICALLY TELLING THEM HOW UNSATISFIED I WAS WITH THE SERVICE. AFTER I SENT MY COMMENT OFF, I RECEIVED A CONFIRMATION RESPONSE OF: Thank you from West-Herr,

Your comments and suggestions are very important to us.

Mr. Bieler was e-mailed your message on Mar/26/2008 at 03:34:PM.
You should expect to hear from him soon.

Again thank you for visiting westherr.com,

Kevin B. Leigh
Director of E-Business
West Herr Automotive Group
716-662-3565 Office
716-818-4444 Cell
www.westherr.com
kleigh@westherr.com: WHICH ON 3/27/08 AT 11:0AM. I RECEIVED A CALL FROM JOHN SCHULTZ WHO WANTED ME TO COME IN AND LOOK AT A FEW MORE OPTIONS AND HELP ME FIND A CAR. MR.BIELER (OWNER), WAS THE PERSON WHO I WANTED TO SPEAK WITH AND RECEIVED A CONFIRMATION EMAIL. WOW, ALL OF A SUDDEN AFTER I COMPLAINED, I RECEIVED MORE OPTIONS! I TOLD JOHN THAT I WAS VERY UNSATISFIED WITH THE SERVICE AND THAT I HAD AN APPOINTMENT WITH RAY LAK RESALE TO LOOK AT CARS AND HOPEFULLY I WILL GET TREATED AS A CUSTOMER. MY UNCLE RETIRED FROM CHEVY THOUGHT IT WOULD BE A GOOD IDEA TO GO THERE, I GUESS NOT. THE PURPOSE OF THIS LETTER IS TO INFORM YOU THAT JUST BECAUSE MY CREDIT IS NOT GREATEST, THAT’S NO REASON TO TREAT A CUSTOMER LIKE A SECOND HAND CITIZEN. I WORK IN CUSTOMER AND I HAVE ALWAYS BEEN TOLD THAT “THE CUSTOMER IS ALWAYS RIGHT” AND THAT WITHOUT OUR CUSTOMERS, WE WOULD NOT HAVE OUR JOBS! MARY BETH DEFINITELY DID NOT DEMOSTRATE THAT PHILOSPHY!

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User Rating: 5 out of 5 stars

I Love this place: Great Customer Service, Smiles Everywhere

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