Rraci Restaurant

User Rating: 1 out of 5 stars

terrible, terrible, terrible, not only did they not have shrimp as they said on the menu but there was nothing on the menu you would find in a traditional upscale one of a kind expensive Italian restaurant since I saw shrimp I asked for a shrimp cocktail which they said they did not have and when I asked about shrimp they said they have oysters today and shrimp tomorrow , I unfortunitly ended up having a steak and potatoes in an Italian restaurant not exactly an Italian specialty also I had asked for double potatoes instead of broccoli and they as you might have guessed,brought me broccoli instead with the steak which had a big bone at the top and on the side and fat through out the entire steak which they cut up for me showing the fat, plus I also think it was swimming in grease, which they asked me if I wanted and I said no when I said I did not want broccoli the waiter then said very nastily that is what you ordered sir I told him I wanted double potatoes and he brought me 6 little pieces and said that was a double order. After I found the manager and told the manager about the shrimp and he said they are little and take to long to cook no one on the staff cares for the customer and are all very cold, uncaring and most insensitive people. On the way out I told the hostess, I was very displeased asked who owned the restaurant and she said her father did when I asked if I could tell him what happened she said he is hardly ever there and have a nice nite this was also my birthday dinner , which I will never forget McDonalds and Dunkin Donuts would have been better than this place DON'T I REPEAT waste your money at this joint , pass this place by when you do you will do yourself the biggest favor in your life. Can you imagine all those people so insensitive to customers I can't, I always thought the customer was always right boy was I wrong you eat what they want you to eat or leave. In closing we wanted a relaxed meal not at RRACI we not only had drinks but two of the three of us had appetizers and one had coffee and with each of us eating a main course we were out in a little over an hour way to fast for a quality dining place. When it comes to courtesy there wasn't any , i called made a reservation, asked for a special table, and said it was my birthday dinner, not only didn't they know we had a reservation but they sandwiched us in between two customers and were not even nice about it. when it come to a clean restaurant not only did two of the three of us have bad reactions from the food or preparation of it the next day by having diarrhea, definitely not a clean kitchen, the manager looked like a busboy no tie sloppy outfit, I by mistake dropped a knife fork or spoon, I don't remember on the floor they picked it up but did not replace it. I really think they wanted us to LEAVE right then and there, since we did not feel welcome, and no one not the wait staff, manager or owners daughter tried to make it right. Very bad customer service, they are in business because of us the customers, not the other way around

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User Rating: 2 out of 5 stars

Seated at 7:30PM and had to ask if we actually had a waiter 7:50PM to order drinks and request water. Water service was excellent, wait service was very disappointing. Many wait staff just standing around talking to each other. There were six people at our table and we probably would have had at least two more rounds of drinks or wine had we had a waiter around. We finally just resigned our selves to walk past the group of waiters and go to bar to get drinks. Even walking past with a tray of drinks did not get their attention. Food was great, no doubt. If all the tables are treated this way (it seemed that way during our visit) the owner is losing some big bucks. We probably won't be back.

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User Rating: 5 out of 5 stars

I love this restaurant! The service is exceptional, the staff are funny and friendly and always readily available. I will eat food at Rraci's that I would not eat anywhere else, because of the superb taste. I would recommend this restaurant to anyone with an appetite for great food and true italian service.

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