| About: | Baskin-Robbins is the world's largest ice cream franchise, with more than 5,400 outlets in 35 countries. Founded in 1946 in Glendale, California, the chain now has more than 2,800 outlets in the U.S. Baskin-Robbins is famous for our innovative flavors, with a flavor library approaching 1,000 different offerings. Serving more than 3.7 million people each week, Baskin-Robbins develops and retails a full range of frozen ice cream treats such as ice cream cones, cakes, sundaes, shakes, and Blasts. For more information, visit www.baskinrobbins.com. |
| Categories: | Ice Cream & Yogurt, Coffee Houses, Bagel & Donut Shops, Restaurants |
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To Whom It May Concern:
I was at your location earlier today to get a cup of coffee and a dozen donuts. Customer service? I stood at the counter for about 10 minutes and was completely ignored (3 people were more interested in cleaning off trys and talking about how much "energy" they had (needless to say it wasn't directed at taking care of a customer). The manager(?) was more interested in having 3 people at the drive-up window! So I left and went somewhere else for my coffee and donuts! Here's a tip, when someone is at the counter it would be a good idea to WAIT ON THEM!
What do you think? I'd be interested!
Duane Newnes
(440) 352-8180