Rocky Mtn Disposal

Categories: Garbage Services

1. 
   User Rating: 1 out of 5 stars

   by Unhappy

   09/30/2008

   Do NOT sign up as a customer to this company!! I have been a customer for two and half years, and had been generally happy with the service--until this week. My trash was not picked up, so I called to report the problem. They told me my account had been cancelled, even though my check had been cleared through my bank and deposited by them. Turned out they had deposited my check into someone else's account because they read the account number wrong on the check. I went to the business office to resolve the problem. After showing proof, they did correct it.
   
   However, as I was expressing my frustration with the lack of customer service I had received, the owner literally stormed out of his office and started yelling at me and blaming me (the customer) for the problem. Never in my life have I ever been treated so rudely. I still can not believe how he was yelling! As the owner no less!! I asked to cancel my account. When I then also asked if I might get a receipt to show I would receive my refund, the owner shoved his business card at me and told me if I didn't get a check to call the cops. The most ironic part of the story is on his business card is this tag line "Commitment to Customer Service is Our Reputation!"
   
   I would never believe this if I hadn't experienced it. Unbelievable! Trust me, spend a few extra dollars and go somewhere else for trash service.

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2. 
   User Rating: 3 out of 5 stars

   by Bobbi G

   08/30/2008

   My check got lost in the mail and when they didn't get my payment they came to my door knocking and then told me if i don't pay by x date I won't get service anymore. Told me I can payover the phone or online. After trying those methods I found that it was a lie. Not only that but I also am frustrated by the fact that after moving into my new home I had a lot of trash from the move. It has taken me six weeks for them to pic up all the trash were as my old company would have taken it all. My neighbors across the street in addition have the same problem. Like my family do not use checks and find it hard to pay with CHECK ONLY when we are used to online bill pay or CC over the phone.

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3. 
   User Rating: 1 out of 5 stars

   by Alla

   08/22/2008

   Unreliable, undependable. Oftentimes they leave behind trash for us to pick up. The worst in town by far!

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