i used this company while shipping my truck from michigan to california. i can't really say i have any complaints. they picked up my truck on monday, a day early, since they were in the area, which was fine. i assumed i would have it in california by the next monday at the latest, which is when i needed it. but when my husband called they said it wouldn't be there til wednesday or thursday. i guess even though they picked it up early, our ship out date wasn't for another few days so they didn't start shipping til then. that meant we had to pay for a rental for a few days which kinda sucked but i understood. the day before they were to arrive with my truck i looked up the reviews on here. i was freaking out thinking i wasn't going to get my truck. i would NEVER have used these guys had i previously read these reviews. but luckily my truck came the day they said it would. everything was fine with my vehicle. the outside was dirty, but what do you expect, it just traveled across the united states. i gave the guy the money and went on my way.