Best Friends Fur Ever

User Rating: 1 out of 5 stars

I have been taking my two dogs to best friends for several services over the past 5 months. Several things have happened and I will officially NEVER bring them there again. First off, their rates are ridiculously high! They make you pay for day care in addition to overnight fees, and every time I look on the web cam the little dogs are never playing outside! I seriously don't think they do anything but leave them in cages. Last time I boarded them they drank two bowls of water each when they got home they were so thirsty! Plus one of them had a huge gash on her foot and the other contracted a fungus that resulted in welts all over his body. When I confronted them about these issues, management told me they didn't have an answer and that I could call back the next day to speak to someone else. Horrible customer service!

I've also paid for training and grooming services there. Last time they got groomed they didn't clip their nails or clean out their ears! I'm pretty sure that is standard! The trainers are horrible. They have no idea what they are doing and my dogs learned absolutely nothing. Overall I've spent over $1000 at best friends in the past 5 months and all I have to show for it is two sick, misbehaved pups.

Don't take your dog there!!!!

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User Rating: 1 out of 5 stars

Never take your dog here! My dog has been sick twice in their care and I was never notified in either case. The first time, he was so lethargic he couldn't even get into the truck when we picked him up. The second time he wouldn't eat and was vomiting water everytime he drank. When asked why I wasn't contacted, I was told they didn't think it was a big deal (but they kept him behind the counter with them away from the rest of the dogs). Than they lied to me and told me that I had been contacted when I know I hadn't been! For the safety and well being of your dog - please don't take them here!!

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User Rating: 5 out of 5 stars

Luxury Hotel & Spa!: When I have to be away, this is the place my dog stays. And he loves it! People to give him attention, and pet him, other dogs to play with, and lots of space to run around in. I can watch him on the webcam, they bathe and groom him before I pick him up, and do all they can to keep both him and me happy while we're apart! What a wonderful pet care service!

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