There is no customer service at Richfield, it's operations only. You need to Call 1-800-GOFEDEX next time. You will never have a problem again!

I completely agree with you. I have the same situation at work. I noted with the company that my address was a commercial business address. They were out on delivery at 3:56 a.m. and 13 hours later, still never made it to the delivery address. The attempted delivery time that was noted was not true. I was at the delivery mailroom at the attempted delivery time. It just noted no one was there or business was closed. I am assuming the delivery driver assume it's after business hours and went ahead to note for unsuccessful delivery attempt. I looked out several times as in the past they come in late and I was there to sign for the package. The customer service can't dispatch the message to the driver immediately to note changes. The customer service says they can't get the message until 24 hours later. What's happening to the technology? I can even text the message with my cell phone in an instant. You telling me a high tech global delivery company can't get the message in time. Mmmmm! Even the UPS can get the message faster. Perhaps this only happens to FexEx Ground which I always have problems with most of the time. The FedEx Air rocks.