Lava Grill

User Rating: 3 out of 5 stars

This restaurant is O.K, average. I've been there several times during their lunch hours. I usually come with a friend and we both typically eat their bento's. Their sushi is not that great, I've had better but their bento boxes are pretty good. Service, however, is a whole different story. I've had one really rude waitress, about middle aged woman, who was awfully rude to us. She ignores us throughout our whole time there. One time our drinks tasted very weird, lack of carbonation, so we asked her nicely if we could change our drinks because it tasted a bit off. She decides to give us a very rude look and attitude and eyes us down before she asks us what we wanted instead. Every time we go there we hope that we don't ever have her. We're very nice people so we deal with it unfortunately as I wish I could change servers because I KNOW they have very nice servers, I've been served by several different. And no offense, but so far all their guy servers were the nicest and friendliest from what I've had (in my opinion, of course). They have a lot more servers than I would think they would need, yet still the service is O.K. and sometimes unaware.

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User Rating: 5 out of 5 stars

I saw a review that someone posted stating they had their worst experience ever at the Lava Grill and that they had never been treated so poorly. I really have to question that person's behavior toward the wait staff in order to be treated that way. My wife and I have been to the Lava Grill numerous times in the last 4 years or so and have never had a negative experience. The place is almost always busy and I have yet seen anyone else have a bad experience. The food is great, the atmosphere is fun, and the staff are very hospitable and attentive. I would pit the sushi dishes here against anywhere in the DFW metroplex.

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User Rating: 1 out of 5 stars

The worst restaurant experience I have ever had!!!!!
The whole ordeal took almost 3 hours. Everyone was incredibly rude to us, including the manager who yelled at all of us. They tried to bring me the wrong sushi 3 times and each time tried to tell me that it was what I had asked for. I never even ended up getting my food and left a very angry and very hungry customer. I have never been treated so poorly in a restaurant, or by anyone in a customer service position.

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