Charles Barker Automotive

User Rating: 1 out of 5 stars

My car actually had a starting trouble and so I towed it to them(Charles Barker of Virginia Beach). That was my first visit. They gave me a call back and told that the Idle Control Valve needs to be replaced. Along with that they gave me a list of other things to be done for driving the car 'Safely'. One of those is: Water pump and Timing belt needs to be replaced with an estimation of $1505.

Obviously my car had 98,000 miles on it. SO they wanted to cash-in on that routine work. But the fact is, I had got replaced my whole engine block(under warranty) with all it parts including timing belt and water pump just months before.

Unfortunately they haven't looked into my car history before they told me those are a "MUST" to drive safely. They also told me that they have done the proper tests confirming it.

Fortunately I had a previous record of the things I did in my previous service and I showed that to one of their managers. Finally the service manager told me that she will look into the problem once again, only to tell me that it was just a 'loose bracket' not the whole pump and tightened the bracket to fix it. Avoid them as much as possible.

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User Rating: 5 out of 5 stars

Excellent employees. Very polite and attentive to my needs. Recommend purchasing and servicing vehicle there.

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User Rating: 5 out of 5 stars

Charles Barker Lexus of N.N.: Great place to buy from or to get your Lexus worked on.

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