Forever 21

User Rating: 1 out of 5 stars

Honestly, this was one of my favorite stores to shop at for a loooong time.Now i dont even want to step foot in there, I had bought a $37 dollar dress there and when the day came that i wanted to wear it the zipper was poorly made that when i zipped it up it broke instantly. I went into the store and asked ifi could get in store credit because i never wore the dress and i had the tag and receipt with me. I was very calm and nice the whole time i explained what happend and they refused to give me any kind of in store credit or return, the girl who i spoke too was being rude also, like she was annoyed that i even came in and tried to solve my issue. I basically threw 37 dollars down the drain. Oh and about a month ago i tried to return another item i bought there, and because the tag fell off, again they refused to give me in store credit, i didnt wear the dress even once, and the manager was being a complete snob because i said i didnt wear it and that the tag fell off. Honestly they have the snobbiest staff in that store i cant even believe it. Dont recommend buying anything from them. RUDE and POOR customer satisfaction..Oh and not to mention the MOST ridiculous return policy i have ever heard of.

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