Dogs and the City - San Diego, CA

Categories: Dog Boarding

1. 
   User Rating: 5 out of 5 stars

   by doggiedaycare

   10/09/2008

   Sorry to hear about your experience. I am one of the new owners of this facility. Since April 2008 we have been raising the standards of the pet boarding industry. That being said, we have incorporated an "activity" schedule and report cards so you can know how much fun your dog had! We take pride in our customer service that includes all employess are PetTech First Aid/CPR certified and encourage ongoing training. I am a Veterinarian Technician, PetTech First Aid/CPR instructor, own a pet sitting service "Hillcrest Pet Sitters", and have been in the pet industry for many years. We look forward to refining our facility and plan to incorporate home petsitting services to the downtown area for those animals who can not make it to our daycare (this includes all species!)

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2. 
   User Rating: 1 out of 5 stars

   by e.wilensky

   11/01/2007

   WARNING: USE AT YOUR OWN RISK!
   
   We had made reservations at Dogs And The City to board our two dogs for five days.
   
   Upon arriving to drop them off during normal business hours, we were treated as though we were breaking and entering. It was incredibly strange. At first we thought the staff was on drugs. Or they were being robbed and were being told to "act normal." My wife turned to me and whispered "I have a bad feeling about this." I did too. It was one of the most surreal experiences I have ever experienced.
   
   To begin with-- the staff had no knowledge we had even made reservations and did not even attempt to look!
   
   Then they even began to question if we could drop our dogs off, even after we had brought in the needed paperwork and performed the required interview a week earlier. (Our other dog had stayed there numerous times).
   
   After the staff called the manager on the phone I explained I was very concerned about how I was being treated. I reminded the manager that she had reconfirmed with me 4 hours earlier. I wanted to know where the disconnect was, this miscommunication. She could not offer me an answer. This is what concerned me the most.
   
   If her staff could not even honor a simple reservation (we were also told we were the only 2 dogs staying overnight-- so perhaps these dogs should have been expected...), how can one expect them to properly take care of our 2 dogs, one that requires medication at dinner time.
   
   I expressed this to her, and she was unsympathetic. She also said if I was not comfortable with her staff, I should not leave my dogs with them.
   
   And she is absolutely right!
   
   As a dog owner it is my responsibility to provide my animals the best environment possible. Based on the actions of the staff, Dogs And The City is not the best environment at all. My gut told me to walk out the door and that is what I did.
   
   My wife and I had to cancel our travel plans and we have now missed my grandfather's 100th birthday party.
   
   Please use at your own risk. There are plenty of other kennels in San Diego that can provide the same service, often for cheaper, with a dedicated and responsive staff. If your gut tells you this is a questionable environment to leave your dog, please listen to it. It is your responsibility to make sure your animals are safe and well cared for.

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   Comments (1)

   doggiedaycare - 10/09/08
   Sorry to hear about your experience. I am one of the new owners of this facility. Since April 2008 we have been raising the standards of the pet boarding industry. That being said, we have incorporated an "activity" schedule and report cards so you can know how much fun your dog had! We take pride in our customer service that includes all employess are PetTech First Aid/CPR certified and encourage ongoing training. I am a Veterinarian Technician, PetTech First Aid/CPR instructor, own a pet sitting service "Hillcrest Pet Sitters", and have been in the pet industry for many years. We look forward to refining our facility and plan to incorporate home petsitting services to the downtown area for those animals who can not make it to our daycare (this includes all species!)

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3. 
   User Rating: 5 out of 5 stars

   by Julie G

   08/10/2007

   Great Job!: My dog does daycare here and it is so convenient to have him groomed there as well. They did such a great job; Charlie is so soft and he smells so good. All I want to do is hug and sniff him all day long!

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