Tom Peacock Nissan

User Rating: 1 out of 5 stars

worst experience with the internet sales manager, RICHARD SEECHARAN. Went for test drive 370Z. We begin to negotiate. We didn't agree on the price yet. There are the other dealership that we have to check on. He start become really rude and insulting about customer age and how we wasting his time. Very unprofessional I don't know how this dealership stay in business with this guy work for dealer. Don't buy anything from this guy.

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User Rating: 1 out of 5 stars

I recently accompanied a friend to pick up his newly purchased used car.

The promised repairs were not done. The car had been left for 2 days for the repairs to be done. Friend called the dealer and was assured repairs were complete before we left.

Dealer said to come back Monday. We started to leave then went back to ask about the status of the payment check and, in the 90 seconds bewteen being told to come back Monday and our return to ask about the check, we were told that the dealer had decided NOT to sell the car because the repairs were too costly (Window mechanism, touch up some paint, new inspection sticker)

So, friend asked for money back since dealer did not want to sell the car. Salesman departs to have pow-wow with manager. Manager demands to be shown car.

Manager tells my friend since he has the car title the car is his "as-is" and no repairs will be done. Friend says this was not the agreement. Manager agains states friend can "take it or leave it".

Friend pulls out written list on salesman card (signed) of repairs that will be done.

Manager changes tune and agrees that repairs will be done and he can pick it up Monday.

Dealer was rude, changed the terms, and wasted our time by telling us the car was ready.

Be careful when shopping here. Get it in writing as manager ("He runs the place") was clearly willing to nullify all agreements made by the salesman. People wonder why they are snakes in the grass.

Would not recommned for a positive, pleasant sales experience. Plenty of other dealers in Houston to choose from.

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User Rating: 5 out of 5 stars

I have never had a better car-buying experience! We were ready to give up the search for a new car due to horrible treatment at other dealerships when we were contacted by the Internet Sales Director at Tom Peacock Nissan, Steve Hipshin. The very first quote he gave me was $4000 off MSRP, and he came down almost another $1,000 to beat another dealership's offer by $200. He also got me a very fair deal on my trade, so we were very satisfied customers. All matters were handled by email, and he promptly answered every message. When I asked him to fax me the details of our agreement signed by the general manager before I came into the dealership he got it sent to me the same day. Steve was extremely helpful and never pushy or unprofessional. The whole process was smoothe and pleasant from first email to driving off the lot. When he realized the exact car I wanted wasn't on his lot he said it wasn't a problem and he'd get it for me within 24 hours and even gave me a very similar car off his lot to drive for 2 days. Fantastic customer service! To say Steve went above and beyond is an understatment. Now that's how you do business and get repeat customers and their referrals. I highly recommend him.

On another note, even the Finance Manager, Jose Delgado, was a pleasure to deal with. They knew we were pre-approved by our credit union but offered us a slightly lower rate and weren't pushy when we declined to finance through the dealership. Jose was personable and professional and got us signed and on our way very quickly.

We are so impressed and would definitely do business with Tom Peacock Nissan in the future.

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