Grossinger Toyota North

User Rating: 1 out of 5 stars

Despite my sister's experience at Grossinger (leaving a $500.00 deposit for a car that never appeared, and having to fight to have her money refunded) I attempted anyway to lease a sienna from your dealership.

On Saturday 5/23, we worked with Kevin for 2 1/2 hours on a lease deal. We agreed on a lease payment with nothing down at my current lease payment of $382.00. I preferred a black sienna, and was told Kevin would search for one and to check back in a couple of days.

Tuesday, I called Kevin's cell, left a message. Spoke with Chris who assured me "it's no problem to get the car, just come in, we may need to re-do Kevin's deal, but we will get your car." I did, the deal was re-done at $390 (why the price increase i don't know). I left a $100 credit card deposit. Again, why was this not done on Saturday?

Thursday, no call from anyone. I know there is a black Sienna at multiple dealerships from my own investigation. Call Chris, "he is with someone". Three hours later Chris answers my second call "Oh, I just got it in; having trouble locating the car-Libertyville wont release it to us." I am now beginning to feel a bit played... It's six days, the lease incentive is running out, I make a decision to check out the other dealerships.

Thursday evening I return to Grossinger to cancel the "order" and refund the deposit. I am told 3-4 people have to sign a piece of paper before I can be refunded $100! "I'm not trying to hold on to your money" Chris said. REALLY! "This guy who sits here is friends with a guy at another dealership, he can probably get your car tomorrow morning, do you want to wait?" REALLY! Left the building, called Chase bank and flagged my credit card for the deposit.

After visiting two reputable Toyota dealerships it became apparent that there was NO POSSIBLE WAY, your deal was ever going to go through. Nor had you contacted them for their black Sienna's. As a fluke I googled Grossinger dealership ratings. Wow, I guess I should have done that before I entered your building...

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User Rating: 1 out of 5 stars

This dealer sucks! They don't give a crap about anyone! I had to go to court and hire an attorney and everything! I will never ever buy another car from this place again! I wished I hadn't bought the one I have. And that witch with a b owner. I swear if I ever had a chance to meet her I'd knock her out!!! Do your homework and research before you buy a car!!!!!

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User Rating: 2 out of 5 stars

I purchased a brand new car from them, but only because I was in a quick need and the price seemed ok. The staff, on the other hand, was so disrespectful, stuck up, unhelpful, and even said to me " if you don't buy it we don't care someone else will, we have many customers". just like I was wasting their time, which made an exciting experience of buying a new car really horrible and disappointing for me. The mechanics and care services they provide are good and well priced. I can't complain on the car, since its brand new and its the one I've always wanted.

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