Midtown Equity Mortgage

User Rating: 1 out of 5 stars

closing problems: We thought by having the vice-president as our broker, we would be having top-notch service. Everything was pretty well taken care of up until we needed our loan approval document in order to move our items in prior to closing. It took a majority of the day to get it faxed to me. After that, things went down hill. Afterwards, they needed 2 proofs of identification. They thought my husband had a Missouri Licence instead of Kansas. The woman that works there is not ever prepared for anything. They didn't see the need (told to us at closing) to explain anything to our buyers agent. We were going to get an 80-20 loan. We had planned on the 20 being one figure but he said to get a better rate, go with a different figure. We were not explained to that in order to get this better rate, we would refinance 2 weeks AFTER our initial closing until 30 minutes before the closing. And he said that he would be at the closing over and over again. When he called 30 min. before to explain this refinancing, he never once mentioned that he wouldn't be at the closing. The closing officer had to tell us. We had horrible service and would love to explain even more in detail to anyone how this is not the mortgage broker for you. RUN AWAY!!!

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