I made a trip up to Baltimore, Md to take care of some business and decided to eat at this establishment based on being a fan of DDD. I was very unhappy with the quality of service along with the very plain taste of food. The waiter was unfriendly considering we had a table of four you would think he would want to charm us for a decent tip. I generally tip 20% or greater based on service. The small cup of mayonaise that was served to my lady had a small hair in it which she did not notice until after putting it on 1/2 of her sandwich. I informed the waiter and he was not bothered by it and just brought another cup of mayo. The crab soup was luke warm and when asked another waiter for our waiter, he informed us he was having trouble finding our waiter. Perhaps he was outside having a cigarette? As I said before out of the four of us that dined, only one person was satisfied with the taste of the food for the price, we all purchased a different item from the menu. I would have thought with the hair in the mayo, luke warm soup and overall customer service a manager would have came to the table, but did not. Upon receivng the bill, their was a 15% gratuity automatically added. Perhaps this is why we received poor waiter service, knowing he would automatically receive 15%. When checking out at the cash register I informed a belligerant young lady of the problems with the food and poor waiter service. The attitude was oh well you took 1/2 the sandwich with you so we will not refund for that persons meal. After going back and forth with another unfriendly manager, she said you could receive 1/2 off that one persons meal. I would not recommend this establishment to anyone, not worth the headache and the food sucked.