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I was put on hold for over 5 minutes, and could HEAR everything the employee was saying to customers, including phone numbers. After the 5 minutes of waiting, I called back and was told to hold again and I said "no", explained how I'd been on hold for 5 minutes previously. Employee told me she had other customers to tend to. I told her to forget it and hung up. I only wanted to know if the movie "Taken" was available...go to Blockbuster, they were nice!!!