Rio San Antonio Cruises

Categories: Tour Operators, Travel Agents

1. 
   User Rating: 2 out of 5 stars

   by Newlywed

   03/29/2008

   I wanted to hire Rio San Antonio Cruises to take all of my guests from their hotel to the wedding/reception and it was THE BIGGEST HASSLE I have ever encountered. I would have had to buy each guest a river taxi ticket and make sure they had it prior to entering the boat, which seemed like way too much stress for me to deal with on my wedding day, so I opted to only transport the wedding party. After numerous phone calls to set it up, I rec'd the contracts, signed them and faxed them back. I followed up to make sure they had been rec'd. Receipt was confirmed. Months went by and I didn't receive any tickets or any communication. I called them and they said they would look into it, then I heard nothing for a few days. So I called again. They said they would look into it, then nothing for a few days. Finally, on the third call, they said they could not find my signed contracts. So, we started all over. I had to sign them and send them back three times!!! before they finally said that they had them. It's a good thing they are the only game in town, otherwise they would be out of business for such poor customer service. I guess that's why they can get away with it. On the upside, all of the boat drivers were wonderful, courteous, funny, and made the trip fun for my wedding party who were not from San Antonio.

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