D'Ambrosio's Dodge Suzuki

User Rating: 2 out of 5 stars

I have alway had good experiences dealing with Mitsubishi service personnel at Havertown Mitsubishi, but they closed so I gave Jeff D'Ambrosio a try. The service manager had to be the rudest guy I ever met. The general manager should set some customer service goals for this guy. Others I dealt with there were very easy to work with. Don't think I would go back there.

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User Rating: 1 out of 5 stars

This review reffers to eff D'Ambrosio's Suzuki World guys.

I went to their shop to get the state inspection. They said my forks are leaking and they could fix it. After a week they said that couldn't find a BMW dealer but right on the spot another customer gave them the phone of one. After another week and a half they said that they got the part (~$12 seals) but it was the wrong part so they sent it back. After another week or so, they said that they replaced the part but the for was still leaking. So, after 5 weeks in total, I told them that no matter what I will take the bike from their shop the next day. Next day they called and suggested that I replace the fork legs because they are damaged (~$1000). The guy killed my battery when trying to start the engine. I paid $87 for garaging my bike in their shop (I guess). Then I took the bike with the forks heavily leaking now to a BMW dealer and dealer service rep said that the fork legs are good but the previous guys did put them the other way and "they don't know what they are doing".

Nathan and Allen at Jeff D'Ambrosio's Suzuki World: Keep bikes as a hobby! You cannot do honest business.

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