Red Hanger Cleaners & Laundry

User Rating: 1 out of 5 stars

Unbelievably POOR customer service!

I have been taking my clothes to Red Hanger for about 1.5 years. Over that period of time I’ve taken my clothes to them about 6 times. I’ve had several instances where I’ve gotten light colored dress pants back from Red Hanger that still had stains, so they had to redo the cleaning. They of course then have to keep my pants for another day, but that is trivial compared to what else I’ve experienced with Red Hanger. Every since the first time I’ve taken my dress shirts to Red Hanger I’ve had problems with them breaking the buttons on my shirts. At first I didn’t think much of it because I was only taking a few shirts to them, so I got maybe 1 or 2 shirts back with broken buttons. As time went on, I started taking more dress shirts to them, and it turned into 3 or 4 shirts with broken buttons as opposed to 1 or 2. Common sense would tell you to check the buttons on the shirts before you give them back to the customer, but I guess that is lacking at Red Hanger. Anyways, they will “fix” the buttons, but then you have to go another day without your shirts for something they should have caught the first time. Not to mention that it shouldn’t be that hard to take some precaution when pressing the shirts such that the press does not break the buttons. Also I put “fix” in quotation marks because they did a half-wit job of fixing the buttons. Common sense should prevent the following from happening, but again I guess that is lacking at Red Hanger. When they “fixed” the buttons they didn’t even try to match the thread to the shirt. They used white thread to sew the buttons on…even on the dark colored shirts. That’s ridiculous. Also everyone knows that there are extra buttons on the bottom (inside) of just about every button up dress shirt. This is something that especially a dry cleaner’s employee should know about. With that said, they didn’t even use the extra buttons that went with the shirt. They used some of their own supply. They were somewhat matched, but why would anyone in their right mind not use the buttons supplied with the shirts. That does not make any sense…unbelievable! Aside from all the incompetence of Red Hanger, their customer service is even worse. For my last and final visit to Red Hanger, I received 5 of 11 shirts back with broken buttons. They had to redo those 5 shirts “twice”, the first time to replace the missing buttons, and the second time to “replace” the replaced buttons with buttons that were actually supplied with the shirt as opposed to Red Hanger’s own supply. Even after the second redo, they still didn’t replace all of the buttons with the proper buttons. Throughout this whole process I tried getting in contact with “the owner, Bobby”. I left multiple messages with the staff (in person and by phone) to have her contact me. It is now six days later, and she has still not contacted me. She seems to never be in when I call, or she is in a “meeting” when I call (yeah right!). The staff seems to be covering for her and even lying about her whereabouts at times. After all of this, the buttons on my shirt are still not correct. I’ve been taking my clothes to Red Hanger because of the convenient location, but I will no longer do business with them. I take my clothes to the cleaners in hopes to preserve the appearance of my clothes for a longer period of time and also because some of my clothes require gentle/professional care (not the standard washer/dryer care) due to the type of fabric. However, this has not turned out to be the case with Red Hanger. With Red Hanger, I’ve been getting my shirts back in worse condition than what they were to begin with. I am astonished by the incompetence of Red Hanger and the poor customer service…unbelievable!

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User Rating: 1 out of 5 stars

Worst Customer Service: There have been 2 instances of missing clothing in which no one at Red Hanger tried to find. Both times phone messages were left unreturned as well as in person messages.
A manager finally called me back after three weeks of messages left to let me know that she was "sorry". That's it. This manager did not try to give any type of excuse or apology. This manager talked to me as if she could care less. I will take my business elsewhere.

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