| Hours: | M-SA 6-10, SU 8-7 |
| Categories: | Home & Garden Lighting, Home & Garden Retailers, Carpets & Rugs, Appliances, Doors & Windows, Hardware & Tools, Tiling & Flooring, Lumber, Barbecue & Grill, Lawn & Garden Equipment, Kitchen Cabinets & Counters |
| Specialities: | Thermatru Windows & Doors |
| Brands: | Bosch, Bosch Tools, Dremel, Electrolux, Estate, Fisher & Paykel, Frigidaire, Insignia, Kitchenaid, RustOleum, Stanley Hand Tools, Vermont american |
| Products and Services: | Fisher & Paykel DishDrawer,Fisher & Paykel dishwasher,Fisher & Paykel dryer,Fisher & Paykel refrigerator,Fisher & Paykel washing machine, Frigidaire air conditioner,Frigidaire dishwasher,Frigidaire dryer,Frigidaire freezer,Frigidaire refrigerator,Frigidaire washing machine, Stanley Hand Tools, dremel cordless tools,dremel cutter,dremel drill,dremel engraver,dremel hand tools,dremel oscillating tool,dremel power tools,dremel rotary tools,dremel screwdriver, estate bathroom cabinets,estate cabinets,estate linen cabinets,estate medicine cabinets,estate vanity cabinets, insignia bathroom cabinet,insignia cabinets,insignia drawer banks,insignia linen cabinets,insignia medicine cabinets,insignia vanity cabinets, kitchenaid appliances, rustoleum auto paint,rustoleum concrete stain,rustoleum enamel paint,rustoleum epoxy paint,rustoleum floor coatings,rustoleum lacquer,rustoleum oil based paint,rustoleum paint products,rustoleum spray paints,rustoleum vinyl paint, vermont american drill bits,vermont american hardware,vermont american router bits,vermont american router tables,vermont american saw blades,vermont american saws |
| Other Contact Info: | Fax: (817) 276-5703 |
The customer service guy in the area for window treatments was absolutely horrid. Not only did he give me the wrong advice, he had me waiting around for more than 10 minutes and was very rude when I asked him to find another worker who would assist me as I had two small children to tend to. He made a big sigh and threw up his hands in a tissy and walked off to find another assistant. I thought to myself....wow, how terribly RUDE?
The new service rep was a female who was not as rude, however not too great herself as far as customer service. Even though she was cold as a fish, she took care of the matter at hand quickly and efficiently with no waiting time what so ever. I had my new blinds and was out the door in no time flat.
Nevertheless, I believe that guy should be reported. If he is not in the business of pleasing the customer, then why on earth should he take on a position that entails working with the public on a continual basis? How would a person go about reporting such an incident. Is it possible that actual contact between us (demonstrating his neglect) could have been caught on video surveillance to support my side of the argument?
Thanks everyone for the opportunity to allow me to vent......grrrrrrr!
tony in flooring was...: tony in flooring was great
This store has a better set up,a lot better selection and sales than home depot.There customer service is a lot better by far than home depot.They make you feel like family,I just love this store.