At every step, Time Warner's hand must be held to even provide the service for which you're paying a significant quantify of money. Their techs often arrive unprepared despite your requests to be ready, and Time Warner or its techs sometimes even refuse to provide service. At the very least, they frequently try to delay service, guessing at the problem without proper equipment and thought. Although they eventually offered $404 credit over the course of a year, they had to be called about this - in an electronic age when they know exactly what TV programs you're watching, they never researched our experience until we contacted them repeateadly.

worst customer service. I would never again get this cable. Horrible company. First the installer tells me that my old boxes are obsolete I could throw them away. Then I get a collection of $257. These guys are morons.