User Rating: 3 out of 5 stars (6 ratings)
Robbie's Music City
- (908) 813-0046
476 Us Highway 46 W, Hackettstown, NJ
07840
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40.85207
-74.787889
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| Categories: | Music Stores, Musical Instruments |
| Specialities: | Music Lessons, Rentals, Repairs, Sales |
| Brands: | Tama |
Recent Reviews
1-3 of 5 Write a review
User Rating: 1 out of 5 starsI'm a disabled US Marine, I am unable to drive. I arranged a ride to this store to return my son's rented instrument. The woman behind the counter was severely rude and nasty. She wouldn't allow me to return or pay for the instrument because I wasn't on the rental contract. My wife is the one who rented It, however she works 6 days a week and was having trouble finding time to return this item. I explained this to this rude woman who actually said she didn't care. I said I'm leaving the instrument here and she wouldn't even give me a receipt that I was at least returning it. These people are rude and unprofessional and I wouldn't recommend them to anyone!!!!!!!
User Rating: 5 out of 5 starsI spoke to a salesman on the phone who was very polite and took time with me. I asked him about guitar tube amps and he gave me very good advice. He could have made a sale by telling me to buy another amp but instead told me what I already have is better than what is out there. Now when does any sales person ever do that?
I also know that this shop hosts FREE Taylor and Martin Clinics. You don't get to do that unless you are a serious music center. I already have plans to visit.-
User Rating: 1 out of 5 stars
DO NOT GO TO THIS SHOP!!!!!!! I was in need of a pad for my clarinet so my mom took it there. They put a cork in instead of a pad. A bassoon cork most likely. It has basically ruined my instrument for a couple of days. Even if this is the closest place to you, find some where else to go so they don't ruin your instrument.
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Comments (3)
That's terrible Cathryn! Some music centers specialize in guitars, others in pianos and still others in woodwind instruments. That's no excuse for putting a cork in your clarinet instead of a pad if you asked for it. Still, your instrument really wasn't ruined if it played fine after getting the right part, correct? It doesn't sound like your clarinet was permanently damaged. Seek out a shop that specializes in clarinets and try to forgive this mistake.
That is a somewhat unjust judgment of the store. First of all, corks and pads don't really make a difference, sometimes there is actually supposed to be a cork, not a pad. (judging by the fact I don't know you, and your mom brought it to the shop, you are probably fairly inexperienced with this. They just sealed it wrong. I actually have this problem on my clarinet now (yes - I do have a cork pad!!!). I need to bring it back to the shop (music den) now, and I won't be going back again, I have had too many problems. Second, this is a judgment based solely on the repair person, while this store offers lessons and instrument, music and accessory sales.
There is a big difference between a cork and a pad! Clari-Girl!!!! The average consumer, especially a parent with a child studying a band instrument does not know the details, but rather takes the instrument to a reputable dealer. Perhaps the clarinet needed both a cork and a pad, or general servicing. However, a reputable dealer WOULD HAVE TAKEN TIME TO EXPLAIN THIS. And... there is no reason to seek a "specialist shop". Most general music stores worth their salt will sub out the job to a specialist if they can not handle it themselves. It is the old "buyer beware" syndrome. Best advice: Always ask if the repair is done in house or shipped out... if for ONE SECOND the sales person can not answer the question, LEAVE THE SHOP. There is nothing wrong with an honest music shop out-sourcing repairs to quaified technicias, but there is something wron with music stores that do botch jobs!