Bucks County Trolley Company

User Rating: 2 out of 5 stars

This company was used for my daughter's Philly wedding to transport guests from the hotel to the church and then to the reception. The trolley went to the church without incident. The problems occurred when the driver was to drop off at the reception. He refused to drop off at the reception and went around in a circle, ending up at the hotel. the guests were told to get off there. the driver was to return to the church for the bridal party and the remaining guests. we waited 1.5 hours. Eventually the bridal party took taxis to the reception, because they missed most of the cocktail hour. Some guests walked the 16 blocks to the reception. When the trolley finally arrived he obviously had gotten lost because he was coming from the wrong direction. Once he picked up the remaining guests he was able to make it to the reception in 20 minutes. Again he refused to drop off at the reception, saying he was not allowed to stop there( which was not true). The co owner was notified within the next few days of our experience. he didn't believe us and even interviewed a guest over the phone to co-oberate what happened. he then checked with the reception manager, who told him guests are always dropped off there. We requested a partial refund, but the owner stopped answering our calls. we went to the BBB and filed a complaint. They have given the company an F rating.
This never would have happened if the driver knew Philly, which he didn't. He was not prepared.

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