As a follow up to my first review, after nearly a month, three letters and countless e-mails to the correct departments, after a month I get an e-mail stating that the account had been audited and the amount was now reduced from 4367.00 to 2605.50 with not even an attempt at an explaination, this amount was then sent to the same collection agency while at the same time sending me an e-mail stating that the claim had just "that day" been billed to the insurance company on August 13th, in other words, this account was not even a day old yet and they were updating the collection agency after admitting they had never billed insurance. Furthermore, after visiting the office I discover through talking to the office manager that this amount is the amount owed by me AFTER they billed the insurance company! This was never agreed upon or signed for. There are three main parts to this scam operation, the office, corporate, and billing. Make no mistake here, non of the individual parties knows what any of the others are doing or why. My strongest advice is to take your business, and your mental health to a small, "non-corporate" family dental office where the people you see, are the only people you will ever have to deal with, corporations believe that they can walk all over you and not have to answer for it. Unfortunately, their behavior has to be controlled by us, by not supporting terrible misleading fraudulent service that appears to be supported or even led by the corporate office. Strong words, but I now seem to have thousands of reasons to believe it. Choose wisely, choose small, where people care.