OWNER'S RESPONSE TO FOLLOWING REVIEW by "christi g" Upon our initial consultation, I was never told that these 2 dogs would have a very hard time coming out of their crate for a walk. We agreed that we would do a trial run to see if it was possible to walk them. In their review below, the client used the phrase "three non-walk days" implying that I did NOT go to their home. I DID go for each of our agreed upon 3 days of service but despite much encouragment and extra coaxing, I just could not get these 2 pups to come out of their crate at all. Through the course of our trial run, I stayed in daily contact with the client via phone calls, email and texting, voicing my concern that I would not be able to provide them with service as their dogs would not come out of their crate. I can imagine this frustrated the client. I'm sure all they wanted was for their dogs to have a good walk. That is all I wanted too, unfortunately, this was impossible. With less than a day's notice, I agreed to meet the client on the 2nd day of service at a specific time so we could walk the dogs together. Despite this effort, they still wouldn't come out of their crate. On the 3rd and final day of our trial, I left a nice note (not "tossed off") and made a phone call to them to explain that I wished this would work, but the dogs were unwalkable. The client was given ample notice and professionalism. Again, I understand the client's frustrations, but I think they should be directed at the unfortunate situation instead of my service as I truly did everything I could to provide them with the service they needed. It simply wasn't possible based soley on their dogs' resistance.