I totally agree with you Stephanie. She is VERY unprofessional and a terrible representation of the establishment! Monica will not return your call and doesn't even seem to be aware of what's going on half the time. Dr. Leeks is an excellent dentist but he seriously needs to consider replacing the trifling mess who answers the phone. She is REALLY bad for business!

I noticed most of the reviews are from 2007-08. This is about when I started going to Dr. Leeks. It was great! Professional staff, great dentist. Loved everything about this office. Actually made me WANT to go to the dentist. Over the last year the professional atmosphere has declined, dramatically! The dentist & hygienists are still great. But the office staff is a joke, literally. I called to make an appointment & I couldn’t tell if Monica was talking to me or someone else through all of her giggling. She would ask me a question and I would answer then she would re-ask the question. The conversation went like this: Monica-Thank for calling New Image Dentistry, how may I help you (giggling?) Me- Hi my name is Stephanie Neville & I would like to make an appointment to have my teeth cleaned Monica- Hello. And what’s your name? (still giggling) Me-Uhhhh, Stephanie Neville Monica- Neville….am I speaking with Dominic or Stephanie (still giggling) Me- huh??? Stephanie Neville, I would like to make an appointment Monica-Oh, I have an appointment tomorrow at 3 pm Me- I can’t come tomorrow I need any day except Mondays or Wednesday….. Monica- “Don’t put it there, it is nasty. Me- What? Me? What is nasty? Monica- giggle…..I don’t have anything until October Me- Never mind, thank you. Do I want to go to a dentist office where there is something nasty?? Dr. Leeks, I would love to come back but I just can’t suffer through the ignorance you have placed at your front desk. Hope business continues to do well for you!!