Honda West

Hours of Operation: Monday 09:00 AM - 5:00 PM, Tuesday 08:00 AM - 9:00 PM, Wednesday 08:00 AM - 9:00 PM, Thursday 08:00 AM - 9:00 PM, Friday 08:00 AM - 9:00 PM, Saturday 08:00 AM - 9:00 PM, Sunday Closed

Categories: Honda Dealers, Auto Repairs, Car Accessories

1. 
   User Rating: 1 out of 5 stars

   by LocalYokel

   06/14/2008

   On a purchase of a new Honda, during the payment process (for which they kept us waiting for more than an hour!), they added on a $611 "documentation" fee (which was not disclosed ahead of time!) part of which was a $189 anti-theft "footprints" registration that I could sign to accept or decline. This was AFTER they insisted on taking my thumbprints! I declined and was told I would be charged for for the anti-theft registration anyway. I refused to pay the undisclosed extra ant-theft fee. On the wall was a large poster claiming that I would be offered such "deals" and could decline them if I so wished. SOMEONE is trying to keep 'em honest and not succeeding! The finance mgr was obviously taken aback (a) at my refusal and (b) to be dealing with a customer with at least a double-digit IQ. At that point the finance person rushed from the room to call the mgr (I was paying cash, by the way), and then the mgr charged into the office and said I HAD to pay the fee because they were "losing money on this sale!" So, confronted with such obvious dishonesty, I walked out. What bait and switch artists! This experience left a bad taste in my mouth. AVOID THEM AT ALL COSTS.

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2. 
   User Rating: 1 out of 5 stars

   by Unsatisfied Customer

   04/10/2008

   AVOID THIS DEALERSHIP AT ALL COST!!!!!!!!! If you must go, get all matters in writing and don't leave the premise until your matters are resolved!!

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3. 
   User Rating: 1 out of 5 stars

   by kristi

   02/04/2008

   DONT EVER GO HERE! While the GM was test driving my car and was pulling into the parking spot ran my lowered car into the curb causing over $6,000 worth of damage. I refused to speak to anyone until he came over and apologised for what he had done. I had to sit there for just about an hour for a very unsympathic apology. It was truely the worst experience buying a vehicle I have ever had!! Service did not get any better either when we got into finance. I would not recommend these people EVER!!!!

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