| Categories: | Car Dealers |
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Horrible, I will never use Russel again. THe employees were cold and the work seemed to be half-a**. Not only did they not fix my damaged vehicle, but they added to the damage. It has taken weeks to fix even something as minor as mirror.
Not only did they do shoddy work, not only did they keep my car for more than a month, not only did they completely ignore the FRAME DAMAGE, not only did they scratch up my dash board by using metal screwdrivers where they should have used rubber, but now they are denying responsibility for their horrible work. And I suspect insurance fraud on their part. DO NOT GO TO RUSSEL SERVICE CENTER ON CATON AVENUE unless you are a fan or fudeness, lies, and shoddy work.
Not as bad of an experience as the others... The damage was pretty bad but the car rides still rides smoothly after they repaired it. The paint job was a little sloppy but they fixed all that I pointed out. Wasn't too long of a wait either.