Dear Customer, This is is an awful review and full of mis-representations. You are right about the fact that we had issue with the correct cutting of your tub peace, but what you fail to say is we came right away to fix it. You did not mention that we met your rush order with no delay. You are saying i was livid and screming and that is a huge misrepresentation. You not only insulted our installers when you called, but was not able to explain at all what is the problem you are calling about. You kept on insulting and venting over and over. I asked you to have someone that can explain call us, so we can fix what it is that is wrong. My guess is that you expected me to take the insults and say you are right becasue you are a customer. And I look at it this way, we manufacture, mistakes happen, mistakes can happen in any company, no need for instults. Just explain the problem & we will find the best possible solution. Lastly, I am not the owner,I schedule & manage the office. Thank you.