BMW Fairfax Svc Center

User Rating: 1 out of 5 stars

HORRIBLE. Completely ripped me off. Do yourself a favor and go to BMW Sterling instead.

I own a 330 cic. I got into a bad accident over a year ago and, unfortunately, took my car to BMW Fairfax for repair. Lets just say they cut every corner to save money for my insurance company and left me with problems galore. I later found out that my insurance has some kind of agreement with them, so I was not surprised that BMW Fairfax was willing to screw the little guy over in the best interest of Allstate Insurance and more referrals from Allstate.

I had a similar issue just a couple of months ago and went to BMW Sterling instead. They did what they needed to do and I am very happy with their service. There is a reason why BMW Sterling far outperforms BMW Fairfax in every customer satisfaction category.

With BMW Fairfax, the problems occurred immediately. The day after I got my car back from the shop, my engine cover fell out the bottom of the car. I took it back to BMW Fairfax to get fixed and they tried to charge ME $600 for it instead of sending the bill to my insurance. I argued that the engine cover was obviously damaged in the accident and that I just picked my car up from their shop the day before. They argued that, "Once the car leaves our lot there is nothing we can do." I left fuming.

I got even more angry when I looked under the car and realized that the engine cover was not even replaced. The one that was damaged in the accident was haphazardly screwed back on to the bottom of the car just to save the insurance company a few hundred bucks. REDICULOUS!

BMW Fairfax screwed me by not replacing the broken engine cover with a new one. The thing was literally cracked in half with pieces of it missing. They screwed me a second time when the broken engine cover fell off the the day after I picked it up and they refused to charge my insurance for it. BMW should have replaced and fixed it without any additional cost to me.

Since then, I have had several problems with the car totaling to over $5,000. I suspect many of these problems are due to BMW Fairfaxs negligence and poor handling of my vehicle.

DO NOT GO TO BMW FAIRFAX. The cost is too great.

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