Sam's Club

User Rating: 1 out of 5 stars

To whom this may concern:

On Tuesday 5/5/2009 I traveled to your store in Willow Grove, Pa.
from: Center City Phila. to purchase 4 tires for my automobile.

I live in Huntingdon Valley, pa. so your store is the closest to
my home...

I arrived at your store at exactly 450pm, went to the service
dept... I knew what tires I wanted & there were 6 instock...

I went to salesperson & asked how long it would be, they said an
hour and half to poss. 2 hours???

There was only one car ahead of me, one job had just finished &
the other was finishing up within minutes!

I noticed several service persons working on cars/standing around
to be exact 1 female & 3 males! How could it take almost 2
hours for tires a big purchase like that to be installed on my
vehicle with all those service personel on hand to satisfy a
members purchase! I wasn`t trying to make anyone work harder
than one should or to be unreasonable! I don`t think an hour
or 75 mins. would have been too bad a wait!

I couldn`t wait that long to have tires installed on my auto after
working all day & being up since 5am to travel to center city for
my job....

I have been in the service profession for over 30 years & in
the customer service field for the last 28 yrs!

I was appalled to be told that & at this point highly unlikely
that I will renew my membership with your club at this point!

Sincerely,
Mark L. DeBoin
Member # 101-42100-994495165

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