South Oak Dodge

User Rating: 5 out of 5 stars

I bought a dodge challenger from a salesman named Marvin Richardson. Marvin was very reasonable to deal with and went the extra mile by picking me up at the airport and taking me to the dealership so that I could drive off with the car. He even offered to buy me breakfast that morning. Because of all this I have to recommend him highly.

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User Rating: 2 out of 5 stars

My review is regarding the repair department at South Oak Dodge in Matteson.

The reception is excellent! However, once they begin to diagnose your vehicle, the nightmare begins! (Especially if your vehicle is under warranty!) The diagnostic analysis that South Oak gave me was boosted up with a lot of unnecessary repair work--some on brand new parts that I just got installed at another facility! I went back & forth w/management as they presented these claims to my warranty. To make matters worse, once I came to finally pick up my vehicle, the work that they had on my receipt as 'completed', were not done! I had to do more 'footwork' and go to the Parts dept, as well as make them take the vehicle back and clean up the part that they supposedly replaced with a brand new part!

My advice is if you don't want to get 'taken to the cleaners', don't take your vehicles to South Oak Dodge's repair dept. It's not worth the hassle!!

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