Subjective Audio LLC

User Rating: 1 out of 5 stars

I had a horrific experience with this company! From the initial price they first wanted to charge, to the installation, to the follow up, each of my expectations were never met. The installation was incredibly intrusive which included the installer leaving installation from my attic everywhere (and with a brand new-born baby getting ready to come from the hospital!), and included him putting his foot through my bedroom ceiling (it was repaired, but the paint clearly does not match and if I was it to look right, will have to re-paint the entire ceiling) Its been 15 months since my installation, and the installer did return once to try and fix the system, albeit unsuccessfully. I had heard they finally fixed a friends system, so I emailed to have him come back to fix mine. After he ignored initial emails, he claimed to be researching it for me. After my repeated follow up requests for updates, he finally just sent me an email to call the district sales manager of the product I was having issues with - he was basically done. Would Best Buy tell you to call Sony? Would your local Chevrolet dealer tell you to call GM?! My experience was aweful, and despite spending thousands of dollars on audio equipment, I have nothing more than a $2000 paper weight (should be a remote control) and will be forced to spend additional monies to buy something new in order to get my TV and Audio to work. Bottom line: You get no customer service or attention to detail from this business and I would strongly encourage you to seek you audio advice/equipment elsewhere.

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