Henry T's Bar & Grill

As someone who has worked in the service industry for several years I have a pretty good idea of what it takes to run a successful establishment. I've been to Henry T's three times and while the food is enjoyable and the menu is extensive, the service and management are AWFUL! The waitresses do not introduce themselves, they do not smile, and they act like serving you is doing you a favor! Not only are the waitresses awful, the general manager is the most unprofessional person in the service industry I've ever come across. To set the scenario, the restaurant was so cold inside we couldn't remove our jackets and there were literally two tables of customers including us in the entire restaurant and the waitress was still awful. Our chips and queso (1 minutes prep) took 20 minutes, two of my friends waited 10 minutes for their drinks, and we literally had to flag her down when we were ready to order. This girl had two tables. She was not busy. When we asked for the manager to come to our table b/c we were unhappy with the service we were receiving she approached the table very defensively and proceeded to get into a verbal battle with a girl at our table and called her a b**ch! As if that wasn't enough, after the young lady was attacked and asked to leave, the manager proceeded to cause several more arguments at our table each and every time she came back. When everyone else at the table were served their lukewarm meals after 45 minutes of waiting and I was not served my meal I asked her about it. She looked at me blankly and snottily asked if I had ordered the same time as everyone else. I had been there with everyone the entire time. Come to find out, my order was the only one not entered out of the entire table. What baffled me was that my order literally took 2 minutes to reach the table and we had all waited 45 minutes for the rest of the table's food. As soon as it came I asked for a to-go box I was so disgusted with her behavior to which she replied "of course you do". I seriously thought we were being "punk'd". I've never seen or heard anything like it. And after it was all said and done, while mocking us and calling us "crazy" she presented everyone with their tabs. Not one of us was able to even finish our meals b/c we were so disgusted with the way we had been treated. Come to find out, the manager is in relation to the owner so she will still have her job after treating customers this way and it's doubtful she'll even be punished for her actions. To put it plainly, I highly discourage anyone from going there.

Comments (1)

topcity - 12/13/08
i think marigold needs to take her pill. from her other comments she seems to have a problem with managers. who doesn't? when someone asks you to leave, you should leave. for a lot of reasons.