Universal Appliance and Kitchen Center

User Rating: 1 out of 5 stars

RIPPED OFF!!!!!!!!!!!!

Horrible service for Viking refrigerator.

After they damage your refrigerator further, they will notify you that they don't know how to fix Viking appliances and to call Viking instead.

I would give 0 stars if an option.

ALL THE POSITIVE REVIEWS ON HERE ARE WRITTEN BY THE OWNER, THE SAME POSITIVE REVIEWS SHOW UP ON YAHOO, YELP, AND CITYSEARCH!!!

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User Rating: 5 out of 5 stars

I've been looking for high-end appliances for my new kitchen and was surprised at how difficult it is to get a good advice. I went to several different appliance stores including Big Box stores, but I was not able to find what I was looking for, often sales people didn’t know much about their product lines. All my troubles ended when I came to Universal Appliance and Kitchen Center. This store is located in Studio City, California. When I first came into the store I was amazed how many high-end appliances they have on display, but most importantly every single appliance was plugged in and I was able to see the features of each appliance live.

An incredibly knowledgeable sales person showed me how things work and answered all of my questions. They gave me great advice and without any pressure I was finally able to pick the right appliances for my kitchen.

After the purchase was finalized Frank printed out specifications of each appliance that I purchased and asked me to call him one week prior to delivery for an inspection. The installer showed up on the date I requested an inspection and explained to me everything that my contractor had to do for the smooth installation.

A few days later all my appliances were installed. The entire process from the purchase to the installation was very easy with Universal. I am extremely happy that I found this great store.

If you’ve been on the market shopping for new appliances, you’ve probably already had a lukewarm experience at your local big-box home improvement store. Finding assistance was probably just one of the many obstacles you faced, along with a minimal selection, non-functional displays, and out-of-stock or back-ordered merchandise. So, I recommend Universal Appliance and Kitchen Center, they have unbeatable prices, unbelievable selection of appliances and incredibly knowledgeable sales staff.

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User Rating: 5 out of 5 stars

I am very satisfied with Universal Appliance and Kitchen Center. The ease of ordering and detailed description of the items was certainly very helpful. Their web site is very well organized and very easy to navigate. Shipping was prompt and e-mail confirmations were also very prompt. I usually don’t like to order on the Internet, especially large appliances, but I decided this time because I couldn’t find better price locally. After I placed an order I received an e-mail confirmation of my order. A few days later my range was shipped and arrived in excellent condition. When I called to inquire about a feature of my new range the sales representative at Universal was very nice and knowledgeable. He was able not only answer all my questions but also walk me trough some very unique features of the range. My experience with Universal Appliance and Kitchen Center was absolutely great, so I would definitely recommend them to friends and shop there again. It’s very difficult to find dependable people these days, especially who carry a full line of appliances and I am glad that Universal Appliance and Kitchen Center is one of them. I don’t usually like to rate merchants, but I decided to do it this time because I had great experience and I am very satisfied.

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