Clay Nissan

User Rating: 5 out of 5 stars

Very nice dealership to buy car from. I was looking at many makes at many dealerships. A salesperson, Von K. from Clay nissan was the most pleasant one that I had encountered through out my car buying experienced. The managers also worked hard to make the deal work for me on a new Altima. I will not hesitate to recommend Clay nissan to my friends and family.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

I was in an accident last week and my car was totaled. Unfortunately my insurance only coverd a rental for a week. I was injured in the accident and was out of work for a week, but I still had to get out and shop for a car. I went into the Nissan dealership on Rt 1 on Friday and explained to them that I needed a car by Tuesday at the latest. I had test drove a Nissan Rogue at another dealership but I wasn't crazy about the color, I really wanted a black car. So the sales person in Norwood trakced one down for me. After spending over an hour in the dealership negotiating numbers with the sales person and then the manager (Ruben and David where their names) we agreed on a price and I gave them a check. I was assured everything was all set and the car would be ready for me by Tuesday at the latest. So my search was over. On Monday afternoon around 12:30 I called the dealership to make sure everything was going as planned. At that point I spoke to Ruben the salesman who helped me and he otld me someone else was working on it and they would call me back in 30 minutes or less. No one called at all, so I placed another call at 4 to find out what was going on. I was informed at that time that the car I had signed paperwork for and left a check for had been sold to someone else! After asking to speak to a manager I was transferred to David who had helped me when I was at the dealership on Friday. All he said was that he was sorry and he couldn't do anything about it. So I asked to speak to his boss and I was contacted shortly after by a Manny Ramos. He listened to me and then told me that he wanted to hear his employees "side of the story" before anything was done. I asked how there could be two different sides of the story when the paperwork was signed and I had handed them a check. I said that I expected them to find the car for me that I had paid for and put me in a rental car on them until they found the car that I wanted. They said they weren't willing to do that. I asked to speak with the owner or another manager who had more authority who would do something for me. I was given the name of John Anzolani. I was told he would call me within the hour. He never called.
You would think that in economic times like this, with car sales down as much as they are, retaining a customer who has the means to purchase a car would be top priority. However it was not here.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel