My name is Joe and I've known Mike and his family for a long time. I'm sorry this person had a bad experience, but it's quite possible that nothing ever goes right for them. Just bad Kharma. As far as Mike and MMS I've always have known him to be honest, reliable, and without a doubt a good person. If you call any piano store in the tri-state they either use MMS or at least know their excellent reputation in the moving industry. And I do mean EVERY Piano Store. Call them and then write your own review. These are fine people and they deserve the success they've received