I had Happy Hamster build me a computer almost two years ago. I had taken in a very old machine for repair (purchased in '98) and it was very slow. Of course, it needed more than just performance tweaking. Zac assessed my situation and said he felt bad charging what I'd have to pay when this machine was on its last legs. He suggested just building me a machine that would be 20 times faster and he'd be there for local on-going questions and support. He was a new business at the time but I took a chance, and had him build it. I've been so happy with it, and time flew by with no problems. When I found my computer had contracted a virus, I again called on Zac. He took my machine in immediately, and gave me an unbeatable deal, because I was a return customer. The most important part to me is that he made me feel confident that it would be fixed, simply because he recognizes the value of satisfying returning customers. He also gave me an estimated pickup day, then called me a day early to say it was ready. No one likes to be without their computer for very long and I really couldn't thank him enough for making me a priority. Two years ago when I first found him, it was only Zac and his then girlfriend. Now he's got several other Hamsters working for him and they have a terrific storefront on MLK. From my experience, I'm not surprised Happy Hamster has found success! Thanks Zac!!